Anne Chappaz is the Chief of the Institutional Strengthening Section of the International Trade Centre (ITC) in Geneva. ITC is mandated by WTO and UN to improve the competitiveness of small businesses in less-developed, developing and transition economies. Her team of experts deliver trade and investment impact for good, by helping trade and investment promotion organisations improve their performance, and serve SMEs better.
Previously, during her 14 years of experience in New Zealand Trade and Enterprise (NZTE), as well as roles in shipping and export manufacturing, Anne Chappaz has helped hundreds of companies to meet the challenges of internationalisation. Her roles with NZTE included sector leadership, grant programmes, account management and senior trade, investment and diplomatic roles in North America, Europe and the Middle East. More recently, she has been helping Trade and Investment organisations with strategic planning, result measurement systems, customer segmentation and service design. She holds Masters Degrees from the Universities of Auckland and Bordeaux, and postgraduate certificates from MIT/Sloan in corporate strategy and change leadership.